Pegotec Event Invitation Management System - Terms and Conditions

Before initiating any formal legal claim, complaint, chargeback, or public complaint related to the Platform or these Terms, you agree to first notify Pegotec of the issue and provide at least thirty (30) calendar days to attempt in good faith to resolve the matter.

Such notice must be sent to info@pegotec.net with the subject line “Legal Notice - Dispute Resolution” and must include a description of the claim and relevant facts. Pegotec will acknowledge receipt of your notice and will engage in good faith discussions to resolve the issue.

Only after this 30-day period has elapsed without successful resolution may you initiate formal legal proceedings or public complaints. Any violation of this clause may be considered a breach of these Terms.

Pegotec grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful purposes and in accordance with these Terms and Applicable Law. You agree to use the Platform only for its intended purpose of managing event invitations and related activities, and in a manner that is legal, ethical, and respectful of others’ rights. Without limiting the foregoing, when accessing or using the Platform, you must not:

• Violate Laws or Rights: Use the Platform in any way that violates any Applicable Law or regulation, or infringes upon the rights of any third party. This includes (but is not limited to) data privacy laws, intellectual property rights, and laws against defamation, harassment, or fraud.

• Unlawful or Prohibited Content: Upload, transmit, or store any Content that is unlawful, harmful, threatening, defamatory, obscene, harassing, or otherwise objectionable. You must not use the Platform to disseminate any viruses, malware, or other malicious code, or any content that violates the privacy or publicity rights of others. In particular, you must not input personal data of individuals (Invitees or otherwise) without proper authority or consent (see Section 'Invitee Data and Privacy' below regarding Invitee data).

• Spam and Unauthorized Communications: Use the Platform to send unsolicited mass emails or spam. All communications (especially invitations or reminders sent via the Platform) must be sent to recipients who have consented to such communications or with whom you have another lawful basis to contact. Pegotec strictly prohibits using the Platform and its Postmark email integration for spam, phishing, or bulk unsolicited messaging. If we determine that your use of the email features is causing high bounce or complaint rates, or otherwise violates anti-spam laws, we may suspend or terminate your email functionality or account (see Section 'Termination and Suspension' on Termination) to protect the integrity of our service.

• Security Violations: Attempt to disable, circumvent, or interfere with any security or access control features of the Platform. You must not attempt to gain unauthorized access to the Platform or its related systems or networks, nor probe, scan, or test the vulnerability of any system or network used by the Platform. Any form of hacking, password “mining”, or misuse of the Platform for security attacks is strictly forbidden.

• Reverse Engineering and Misuse: Copy, modify, adapt, translate, or create derivative works from the Platform’s software; decompile, disassemble, or reverse engineer any part of the Platform; or attempt to discover any source code or underlying algorithms of the Platform, except to the limited extent that Applicable Law expressly permits such activities notwithstanding this restriction. You also shall not rent, lease, sublicense, sell, resell, assign, distribute, or otherwise commercially exploit the Platform or make it available to any third party in any manner not authorized by Pegotec.

• Overburden or Impairment: Use the Platform in a manner that could damage, disable, overburden, or impair our services or infrastructure (e.g., using the Platform in an automated manner to send excessive requests or data, or introducing software viruses). You must not interfere with or disrupt the integrity or performance of the Platform or the data contained therein, or attempt to bypass any usage limits or quotas.

• Unauthorised Data Collection: Collect, harvest, or scrape any data or Personal Data from the Platform not explicitly permitted by the Platform’s functionality, including scraping other users’ or Invitees’ information. You also agree not to use any automated systems (such as bots or scripts) to access the Platform in violation of our instructions (for example, creating user accounts or events in bulk via automation without Pegotec’s permission).

Pegotec reserves the right to monitor usage of the Platform to ensure compliance with these Acceptable Use rules. If Pegotec (in its sole discretion) determines that you have violated this Section 'Use of the Platform' or otherwise abused the Platform, Pegotec may take immediate action, including suspension or termination of your account or specific functionalities, deletion of prohibited Content, and/or legal action if necessary. You acknowledge that Pegotec is not responsible for any Content posted or transmitted by Users on the Platform, but that we may remove or disable any Content that we consider to violate these Terms or Applicable Law.

Age Restriction: The Platform is intended for use by adults. You affirm that you are at least 18 years old (or the age of majority in your jurisdiction) and are otherwise legally competent to agree to these Terms. Pegotec does not knowingly allow use of the Platform by persons under 18. If you are using the Platform on behalf of an organization, you further affirm that you are authorized to accept these Terms on behalf of that organization.

The Platform is not intended for use in connection with any high-risk or regulated activities that require fail-safe performance. You agree that you will not use the Platform in or for any application or context where failure of the Platform could lead to death, personal injury, or significant property or environmental damage.

Specifically, you must not use the Platform for:

• Emergency response or life-critical services
• Medical devices or health-related services subject to special regulatory oversight
• Critical infrastructure control (e.g., power grids, traffic control)
• Military or defense operations
• Air traffic control or aviation safety
• Applications requiring compliance with standards like HIPAA, ISO 26262, or similar, unless explicitly agreed upon in writing by Pegotec

Pegotec disclaims all liability for use of the Platform in any such high-risk or regulated use cases. Any such use is entirely at your own risk and is a violation of these Terms.

Account Registration: To use the Platform (beyond any public informational pages), you must register for an account. When you register, you agree to provide accurate, current, and complete information as required by the registration process and to keep such information updated. Account credentials (username, password, API keys, or other security mechanisms) will be issued to you (or created by you) upon registration.

Role-Based Access: The Platform employs a role-based access control system with different permission levels. The features and data you can access depend on your assigned role. It is the responsibility of the Admin (account owner) to assign appropriate roles to each User and to manage those roles according to the principle of least privilege (only granting the access necessary for each User’s needs).

• Admin Responsibilities: If you are an Admin, you are responsible for all activities conducted under your organization’s account. This includes managing who is invited or given access as Event Admins or Event Users, and overseeing their actions on the Platform. You must ensure that any individuals you designate as Event Admins or Event Users are aware of and comply with these Terms. You are responsible for any breach of these Terms by users operating under your account. You also agree to promptly revoke access for any user who is no longer authorized (for example, if an employee leaves your organization or an Event Admin’s event has concluded).

• Event Admins and Event Users: If you are an Event Admin or Event User, you must only use the Platform within the scope of permissions granted to you by the Admin or by Pegotec. You must adhere to all instructions of the Admin regarding event management and abide by these Terms and any additional guidelines provided by Pegotec or the Admin. Event Admins in particular should take care to handle invitee data responsibly (see Section 'Invitee Data and Privacy') and use the Platform’s communication tools (emails, QR codes, etc.) only for the purposes intended by the Admin or the event organizer.

Security of Credentials:You are responsible for maintaining the confidentiality and security of your account credentials.Do not share your password or login details with any unauthorized person. If you are an Admin, only provide access to trusted individuals and use the role management features rather than sharing logins. If you believe your account credentials have been compromised (e.g., you suspect unauthorized access or lost/stolen password), you must immediately notify Pegotec at the contact information in Section 'Contact and Support'. Pegotec may require you to change your password or provide additional security verification in such cases.

Account Usage and Responsibility: You are fully responsible for all activities that occur under your account or through use of your credentials, whether or not authorized by you. Pegotec will not be liable for any loss or damage arising from unauthorized use of your account (for example, if someone gains access due to your failure to safeguard credentials). However, you may be held liable for losses incurred by Pegotec or others due to such unauthorized use. We encourage you to use best practices for account security, including strong passwords and, if available, multi-factor authentication.

Multiple Users and Teams: If your account supports multiple users (team accounts or organization accounts with sub-users), each User must have unique login credentials. You agree not to allow multiple individuals to share a single User login. Pegotec reserves the right to limit the number of Users or require separate subscriptions for additional Users according to our pricing or fair use policies (if applicable). All Users under your account are jointly considered part of your organization’s usage, and the Admin remains liable for their compliance with these Terms.

Unauthorized Access: You shall not permit any third party who is not an authorized User under your account to access or use the Platform using your credentials. If you become aware of any unauthorized access to your account, you must promptly take steps to terminate it (such as changing passwords or revoking access) and inform Pegotec. We may, at our discretion, assist in disabling or securing your account in the event of suspected unauthorized use.

Invitee Data as User’s Content: The Platform allows you to upload and manage personal information about Invitees (e.g., names, email addresses, phone numbers, company/affiliation, and any other details you choose to collect for event management purposes). All such Invitee data that you input into the Platform is considered User Content that you are responsible for. Pegotec does not assume ownership of your invitee lists or data; you retain all rights and title to the personal data you input, subject to Pegotec’s rights to use that data to provide the Service as outlined in these Terms and our Privacy Policy.

Data Controller vs. Data Processor: For purposes of data protection law, you (or the organization you represent) are generally the “Data Controller” of any Personal Data of Invitees that you input into the Platform, and Pegotec is a “Data Processor” that processes such data on your behalf. This means you determine the purposes and means of processing Invitee Personal Data, and Pegotec only processes it to provide the Platform’s functionality and as otherwise permitted by these Terms or your instructions. Pegotec will act in accordance with applicable data protection regulations (including the EU General Data Protection Regulation (GDPR) to the extent it applies) in its role as a data processor. We maintain administrative, physical, and technical safeguards for protection of Personal Data as described in our Privacy Policy and/or Data Processing Addendum (DPA). If required by law or upon your request, Pegotec can enter into a separate DPA with you to further govern the processing of Personal Data—please contact us if you need such an agreement for GDPR or other compliance.

Lawful Basis and Consent:You represent and warrant that you have obtained all necessary permissions, consents, or other lawful bases to collect, use, and input Invitee Personal Data into the Platform and to allow Pegotec to process it for the purposes of providing the Service. Specifically, for any Invitee who is a resident of the European Economic Area (EEA), United Kingdom, or other regions with data protection laws requiring consent or other legal justification, you ensure that you have a valid legal basis (e.g., the Invitee’s consent, or legitimate interests, etc.) for processing their data and sending them communications via the Platform. You shall retain evidence of such consent or legal basis as required by law and provide proof to Pegotec upon reasonable request. You must not upload Personal Data to the Platform that you are not legally permitted to use.

Accuracy and Relevance of Data: You are responsible for the accuracy, quality, and legality of the Invitee data you provide. You should only collect and store data that is relevant and necessary for managing your event (data minimization). You agree to keep Invitee information accurate and up-to-date, correcting or deleting inaccurate data promptly upon discovery. If an Invitee informs you of changes or requests correction of their data, you should update your records in the Platform accordingly.

Compliance with Data Protection Laws: In using the Platform, you agree to comply with all applicable data protection and privacy laws. This includes, but is not limited to, GDPR (if you or any Invitees are in the EU/EEA or the data is otherwise subject to GDPR), Singapore’s Personal Data Protection Act (PDPA) if applicable, and any other national laws governing the processing of personal information. Some key principles you agree to uphold:

• Transparency: You will inform your Invitees about the processing of their personal data for event purposes, including the use of our Platform to store their information and send them communications. We recommend that you direct them to your own privacy notice or our Privacy Policy to explain how their data is handled.

• Data Subject Rights: If an Invitee (data subject) exercises privacy rights (such as rights to access, rectify, erase, or port their data, or to object/opt-out of communications), you are responsible for responding to and fulfilling those requests as the Data Controller. Pegotec will assist you by providing tools within the Platform (where available) or otherwise reasonable support to help you meet these obligations (for example, by deleting or exporting data upon verified request), but the primary responsibility lies with you.

• Data Retention and Deletion: You should not retain Invitee personal data in the Platform longer than necessary for the event purposes for which it was collected, unless you have another legitimate reason to retain it. Pegotec will not delete your Invitee data from active accounts without instruction, except as provided in these Terms (e.g., upon termination, per Section 'Termination and Suspension') or required by law. It is your obligation to delete data that is no longer needed, and ensure compliance with any retention policies you have communicated to Invitees.

• International Transfers: The Platform’s infrastructure (and the Postmark email service) may be located in, or accessible from, countries different from your own. If you or your Invitees are in jurisdictions with data transfer restrictions (e.g., EU data being transferred to non-EU countries), you represent that you have implemented appropriate safeguards for such transfers (for example, standard contractual clauses or other lawful transfer mechanisms, where required). Pegotec, as processor, will act according to your lawful instructions regarding international transfer and will implement standard safeguards as described in our DPA or Privacy Policy when handling cross-border data.

Privacy Policy: Pegotec’s collection and handling of any personal information about you (as a User) or Invitees (as data subjects whose information you input) is also governed by our Privacy Policy, which is hereby incorporated into these Terms by reference. Our Privacy Policy describes in detail how we collect, use, store, and disclose personal data, and how we protect it. By using the Platform, you acknowledge that you have read our Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy regarding personal data handling, these Terms (and any applicable DPA) will take precedence for clarifying each party’s responsibilities, while the Privacy Policy will govern Pegotec’s overall privacy practices.

No Sensitive Personal Data: You agree not to use the Platform to collect or store any highly sensitive personal data about Invitees or Users unless expressly agreed with Pegotec in advance. This includes information like social security/national ID numbers, financial account details, credit card numbers (note: the Platform does not process payments, so payment data should not be entered), health/medical data, biometric data, information about minors, or any other category of data that is subject to specialized regulation (e.g. health information protected under HIPAA, if you are subject to US law). The Platform is not designed to handle such sensitive data in a regulated manner. If you choose to input any sensitive personal data, you do so at your own risk and you are solely responsible for compliance with all relevant laws; Pegotec disclaims any liability for handling of data that it did not expect or agree to process.

Data Breach Notifications: Pegotec maintains security measures to protect personal data; however, in the event of a confirmed data breach affecting Invitee Personal Data, Pegotec will notify you without undue delay so that you can fulfill any reporting obligations to individuals or authorities. Likewise, if you become aware of any unauthorized access to or disclosure of personal data in the Platform (e.g., through your account compromise or misuse), you should promptly notify Pegotec and take appropriate actions to mitigate the breach. We will work with you in good faith to address security incidents.

By uploading Invitee data to the Platform, you agree to indemnify Pegotec for any claims or penalties arising from your failure to obtain necessary consents or to comply with data protection laws in your use of the Platform (see also Indemnification in Section 'Indemnification'). Pegotec will process Invitee data in accordance with your instructions and these Terms, and will not use Invitee data for any independent purpose outside the scope of providing the Service, except as required by law or with your further consent.

You agree to defend, indemnify, and hold harmless Pegotec, its officers, directors, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with:

• Your access to or use of the Platform;
• Your breach of these Terms or violation of any applicable law or regulation;
• Any content or data you submit, upload, or transmit through the Platform;
• Your violation of any third-party right, including without limitation any intellectual property, privacy, or data protection rights;
• Any event or invitation you manage or communicate through the Platform.

Pegotec reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with Pegotec in asserting any available defenses.

One key feature of the Platform is the ability to send email communications to Invitees and other Users (such as event invitations, reminders, updates, and RSVP confirmations). This Section outlines terms specific to use of the Platform’s email functionality and the third-party email service integrated into the Platform.

Use of Postmark: Pegotec utilizes the Postmark email delivery service (provided by ActiveCampaign, Inc.) to reliably send out emails on behalf of Users through the Platform. By using the Platform’s email features, you authorize Pegotec to relay your communications via Postmark. This means that the email messages you compose or trigger (for example, an event invitation or a bulk invitation send-out) will be transmitted through Postmark’s servers to the intended recipients. Postmark acts as an email processor, and it will necessarily handle the Invitees’ email addresses and content of the emails solely to fulfill the sending function. Pegotec’s agreement with Postmark ensures that email data is handled securely and in compliance with relevant anti-spam and privacy regulations.

Consent for Communications: As noted in Section 'Use of the Platform' (Acceptable Use) and Section 'Invitee Data and Privacy' (Invitee Data), you must ensure you have the legal right to send emails to each Invitee you add to the Platform. This typically means you have obtained the Invitee’s prior consent to receive event-related emails, or you have another lawful basis (such as an existing business or organizational relationship) that permits you to contact them under applicable laws like GDPR, CAN-SPAM Act (US), CASL (Canada), etc. By initiating an email through the Platform, you represent and warrant that each recipient has agreed to receive that email from you (or that you are otherwise legally permitted to send it). You are solely responsible for the content of emails and the recipients you choose to include.

Email Content and Compliance: You are responsible for drafting the content of your communications in a manner that complies with all relevant laws:

• Truthful and Non-Misleading: Your email subject lines and content must be truthful and not misleading as to the purpose of the communication. They should clearly relate to the event or invitation at hand.

• Required Identifications: Where required by law, the email should identify you or your organization as the sender and provide a valid contact method. For example, emails under CAN-SPAM must include a mailing address of the sender.

• Unsubscribe/Opt-Out: If any Invitee indicates that they do not wish to receive further emails, you must honor such requests. We strongly recommend including an option or instructions in your invitation emails for Invitees to opt-out of future communications (even if the Platform’s basic templates do not automatically add one, it is good practice especially for marketing-related or multiple communications). If an Invitee opts out through any method, you are responsible for ensuring no further marketing or unnecessary emails are sent to them via the Platform.

• No Prohibited Content: The email content must not violate the Acceptable Use rules outlined in Section 'Use of the Platform'. This means no harassing language, hate speech, illegal material, etc., and no attachments or links that contain malware or fraudulent schemes. Pegotec (and Postmark) reserve the right to block emails that appear to contain harmful or illegal content.

Pegotec Monitoring and Limits: While Pegotec does not read or pre-approve your email content, the Platform and Postmark service may monitor high-level metrics (such as send volume, bounce rates, and spam complaint rates) to ensure system health and compliance. Pegotec may impose reasonable limits on the number of emails sent over a given period to prevent abuse (for example, a rate limit to avoid the system being used as a general spamming platform). If your usage exceeds normal event invitation usage patterns or triggers spam warnings (e.g., many emails bouncing or recipients marking them as spam), Pegotec may suspend your ability to send emails and will contact you to investigate the issue.

Third-Party Terms (Postmark): By using the email functionality, you also agree to abide by Postmark’s acceptable use policies and terms to the extent they apply to sender behavior. You shall not use the Platform to send any emails that would violate Postmark’s policies (such as sending unsolicited bulk email, phishing content, or emails that could harm Postmark’s IP reputation). Any breach of such third-party terms due to your actions will be considered a breach of our Terms as well. Pegotec is not obligated to inform you of every detail of Postmark’s policies, but key points are covered here; for more information on Postmark’s sending rules, you may refer to their website or documentation.

No Guarantee of Delivery: While Pegotec uses commercial best efforts and a reputable service (Postmark) for email delivery, we do not guarantee that emails sent through the Platform will reach every intended recipient or that they will arrive within a particular time frame. Delivery can be affected by factors beyond our control, such as spam filters on the recipient’s email server, incorrect email addresses provided by you, or the recipient’s email system availability. Additionally, if Postmark or our email service provider experiences outages or technical issues, email sending may be delayed or temporarily disrupted. We will endeavor to notify you of any major service interruption, but Pegotec is not liable for any damage or loss caused by email delivery failures or delays.

Email Logs and Data: The Platform may retain logs of email transactions (e.g., records that an invite email was sent to a particular address at a particular time, and whether it was delivered or bounced). These logs are primarily for your reference and for Pegotec to troubleshoot deliverability issues. Pegotec will treat any personal data in these logs (such as email addresses and content excerpts) in accordance with our Privacy Policy and the data protection principles in Section 'Invitee Data and Privacy'. Typically, the content of email bodies is not stored long-term by Pegotec except as needed for tracking send status, but some transient storage may occur via Postmark’s systems. By using the service, you consent to this processing. Pegotec will not use the content of your emails for any purpose other than to send and manage them, except as required for legal compliance or system integrity.

Opt-In to Service Communications: Separately, by creating an account on the Platform, you acknowledge that Pegotec may send you administrative and service-related communications (e.g., account confirmations, system alerts, notices about updates or changes to the Platform or Terms) to the email address associated with your account. These are considered part of the Service. You may opt out of non-essential marketing communications from Pegotec, but you cannot opt out of essential service or legal notices via email, except by terminating your use of the Platform.

In summary, you must use the Platform’s email tools responsibly and lawfully. Pegotec facilitates communication with your Invitees, but you are the sender of those messages from a legal standpoint. You agree that you will defend and indemnify Pegotec for any claims arising from your email communications (for example, if you send unlawful or unsolicited emails that result in complaints or legal action – see Section 'Indemnification' on Indemnification).

The Platform may generate unique QR Codes for Invitees or Users, which serve as digital “tickets” or access passes for event check-in and access control. The following terms apply to the use of QR Codes and related access control features:

QR Code Generation: For each Invitee or registered attendee, the Platform can produce a QR Code (for example, included in an email invitation or accessible via a web link) that encodes a unique identifier associated with that person’s event registration or invitation. Pegotec endeavors to ensure each QR Code is unique and corresponds to the correct event and individual. You are responsible for distributing the QR Codes to the correct Invitees (usually via the invitation email or as part of a ticket/PDF that the Platform provides). Double-check that your event’s configuration is correct before sending out QR Codes.

Intended Use: QR Codes are provided as a convenient means for event entry management. They are intended to be scanned at the event venue by the event staff (Admins/Event Admins or their delegates) using the Platform or a Pegotec-provided mobile app or scanner, to quickly retrieve the invitee’s record and mark attendance. The QR Code itself typically contains an encoded reference (like a numeric or alphanumeric ID) and does not expose personal details when scanned by generic QR readers. It is not intended for any use outside the Platform’s workflows.

Security of QR Codes:Treat QR Codes as sensitive access credentials. A QR Code sent to an Invitee effectively serves as proof of that invitee’s authorization to enter the event (similar to an event ticket). If an unauthorized person obtains a copy of someone’s QR Code (for example, via a forwarded email or a screenshot), they might impersonate that Invitee at check-in. You (and your Invitees) are responsible for keeping QR Codes secure and not sharing them publicly. Encourage your Invitees to not post their QR Codes on social media or share them with others. If you become aware that a QR Code has been compromised (e.g., an invitee informs you that their invitation email was intercepted or someone else has their code), you should invalidate that invitation via the Platform (if functionality allows) or contact Pegotec support for assistance in revoking or reissuing an entry code.

No Tampering: You and your Invitees must not modify a QR Code or try to misuse it for any unintended purpose. Any attempt to manipulate the QR Code data, forge QR Codes, or use one person’s QR Code for another person or another event is a violation of these Terms. Pegotec reserves the right to void any QR Code or deny access to any holder of a QR Code if we suspect fraud or misuse.

QR Code Scanning and Data: When a QR Code is scanned at an event using the Platform’s check-in application, the Platform will retrieve the associated invitee record and mark that person as checked-in (or perform other actions configured, such as pulling up the person’s name, verifying access level, etc.). Pegotec does not guarantee that scanning will be successful in every instance — factors like poor lighting, device camera issues, or damaged/blurred codes can affect scanning. Therefore, event staff should be prepared to check in attendees via alternate methods if necessary (such as searching by name or email through the Platform interface). We recommend testing the QR Code scanning process prior to the event to familiarize yourself with it.

Offline or Emergency Situations: If the Platform provides an offline mode or backup list for check-ins (in case of internet connectivity issues at the venue), you are responsible for obtaining that backup ahead of time (for example, downloading an attendee list) if needed. Pegotec will not be liable for denied entries or queue delays if the Platform is inaccessible or QR codes cannot be scanned due to technical issues. We will, however, make reasonable efforts to ensure high availability of the Platform during known event times.

Data in QR Codes: The QR Codes generated by the Platform may encode certain data such as a unique user ID, event ID, or a URL that points to the Platform’s check-in endpoint. They are not meant to contain plain-text personal data like names or emails for privacy reasons. However, if you or your Invitees allow third-party apps or generic QR scanners to scan the codes (outside the official check-in app), those third parties might hit a URL or see an ID that could be used to query our system (though without authentication it should not yield data). Still, treat the data as personal since it relates to an individual’s attendance. Pegotec will not be responsible for any personal data exposure if QR codes are scanned by unauthorized tools outside of our intended use.

No Additional Fees via QR: Since the Platform does not process payments, QR Codes are not tied to any payment verification. Any arrangements for event ticket fees or payments are outside the Platform (e.g., handled by you separately). As such, the QR Code only confirms the person is on the invite/attendee list, not whether they paid. If you require payment confirmation, you need to manage that outside or mark in the invitee status manually. Pegotec is not liable for any discrepancies involving event payments or ticketing since that functionality is not provided.

By utilizing the QR Code feature, you acknowledge that it is provided for convenience and agree that Pegotec is not liable for any unauthorized access to your event or any damages resulting from the misuse or failure of QR Code functionality. This includes situations such as duplicated codes, code theft, or technology failures. Nonetheless, we will do our best to support secure and reliable QR code usage, and we welcome reports of any issues to continually improve the system.

Ownership of Platform: The Platform (including all software, code, algorithms, user interface design, architecture, and underlying technology), all documentation, and all content provided by Pegotec through the Service are the exclusive property of Pegotec or its licensors. All Intellectual Property Rights (including but not limited to copyrights, trademarks, service marks, trade secrets, patents, and other proprietary rights) in and to the Platform and Service, and any improvements, enhancements, or modifications thereof, are and shall remain owned by Pegotec. Pegotec is not granting you any ownership interest in the Platform or those Intellectual Property Rights under these Terms; rather, you are granted a limited license to use the Platform as expressly permitted by these Terms.

• Trademarks: “Pegotec,” the Pegotec logo, and any other Pegotec product or service names or slogans that may appear within the Platform are trademarks or registered trademarks of Pegotec Pte. Ltd. or its affiliates. You are not permitted to use these trademarks without Pegotec’s prior written consent. All other trademarks, logos, or product names that may appear in the Platform are the property of their respective owners.

License to Use: Subject to your compliance with these Terms and payment of any applicable fees, Pegotec grants you (and your authorized Users) a limited, non-transferable, non-exclusive, revocable license to access and use the Platform during the term of your agreement with Pegotec, solely for the purpose of managing events and invitees within the scope of the Platform’s intended functionality. This license is personal to you and your organization and does not extend to any unrelated third parties. You may not sublicense or transfer this license to others (except allowing your internal users access as permitted by the Platform’s multi-user features and these Terms).

Restrictions: Except as expressly allowed in these Terms, you agree not to:

• (a) copy, reproduce, modify, adapt, translate, or create derivative works of the Platform (or any software or content within it);
• (b) distribute, sell, lease, license, or transfer the Platform to any third party;
• (c) make the Platform available to anyone other than your authorized Users (for example, you cannot operate a time-sharing service or outsource service for others using our Platform without permission);
• (d) reverse engineer, decompile, or attempt to extract the source code of the Platform or any part thereof (except to the extent such restriction is prohibited by law); or
• (e) remove, obscure, or alter any copyright, trademark, or other proprietary rights notices displayed in the Platform or on any content provided by Pegotec.

Your Content: As between you and Pegotec, you retain all ownership of Your Content (including event information, invitee data, messages, and any other materials you or your Users input into the Platform). Pegotec does not claim ownership of your Content. However, by using the Platform and uploading or generating Content, you grant Pegotec a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, and process your Content for the purposes of providing the Service to you and your Users, and for improving and securing the Platform. This license is strictly limited to those purposes; we will not use your Content for marketing or share it with third parties except as allowed by these Terms, your instructions, or our Privacy Policy. For example, we may temporarily share data with our infrastructure providers or use it to debug an issue you report, which is covered by this license and by confidentiality agreements with those providers.

Feedback: If you provide Pegotec with any suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to the Platform (“Feedback”), you hereby grant Pegotec a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such Feedback into the Platform or our business products/services generally, without any obligation to you. You agree that Pegotec may use, in any manner and for any purpose, any Feedback you provide, without compensation or credit to you, and that all such Feedback automatically becomes Pegotec’s confidential information. (This is to clarify that we appreciate feedback but are not obligated to implement or pay for it, and if we do implement it, we own the resulting improvements.)

Third-Party Materials: The Platform may include or integrate third-party libraries, frameworks, or services (such as the Postmark email service, or perhaps QR code generation libraries, etc.). Some of these may be open-source components under their own licenses, or third-party services under their own terms. Pegotec’s use of them is covered under our license agreements with those third parties. You agree to abide by any additional terms that are relevant to end-users for such third-party components, if any are made known to you. However, under no circumstances do you obtain any rights in such third-party software beyond what is necessary for using the Platform. All rights to third-party software or content remain with their respective owners.

Content and Data of Others: You acknowledge that content or data provided by other users of the Platform, or by Pegotec (such as help articles, templates, or sample data), may be protected by intellectual property rights. You agree not to copy, distribute, or create derivative works from such content unless you have permission from the owner. For example, if Pegotec provides template invitation wording or images for events, you may use them within the Platform for your events, but you should not resell or use those assets outside the Platform without permission.

Retention of Rights: All rights not expressly granted to you in these Terms are reserved by Pegotec. No implied licenses are given. This means, for example, that Pegotec remains the owner of all intellectual property in the software code and design of the Platform, and you are not obtaining any patent license or other IP rights except the right to use the Platform as a service.

If you become aware of any actual or suspected infringement of Pegotec’s intellectual property (for instance, if someone is unlawfully copying or distributing our software or claiming to be associated with us without authorization), please notify us. Likewise, Pegotec respects the intellectual property rights of others; if you believe content on the Platform infringes your copyrights or other IP rights, you can contact us as outlined in Section 'Contact and Support', and we will address it in accordance with applicable law (such as the Digital Millennium Copyright Act (DMCA) procedure, if applicable).

Governing Law Disclaimer: These disclaimers are valid to the fullest extent permitted under applicable law, including the Singapore Unfair Contract Terms Act, and do not exclude any warranties or rights that may not be lawfully excluded.

Service Provided “AS IS”: The Platform and all related services are provided on an “as is” and “as available” basis without any warranties of any kind, except to the extent required by law. Pegotec disclaims all express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Platform will meet your requirements or expectations, or that it will achieve any intended results.

No Guarantee of Uninterrupted or Error-Free Service: Pegotec does not warrant that the Platform will be uninterrupted, timely, secure, or error-free. While we aim for high availability and reliability, we cannot promise that your access will always be continuous or that the Platform will be free of defects, viruses, or other harmful components. Scheduled maintenance, unexpected outages, and network or infrastructure failures may occur. We will make reasonable efforts to notify you of significant downtime or maintenance windows, but Pegotec shall not be liable for any disruptions or loss you may suffer as a result of downtime or technical issues.

Accuracy of Data: Pegotec does not warrant the accuracy or completeness of any information or data obtained through the Platform. For example, Pegotec does not guarantee that the invitee information entered by users is correct, or that RSVP counts are complete, or that communications will reach all Invitees. You are responsible for verifying the accuracy of important data (such as invitee lists or reports) that you obtain from the Platform.

Third-Party Services: Pegotec makes no warranty in respect to any third-party services integrated with the Platform (such as Postmark for email, or any other third-party tool or API). Your use of third-party services may be subject to terms of those providers, and Pegotec is not responsible for their performance. We provide integrations for your convenience “as is”. For example, we cannot guarantee email deliverability via Postmark, though we choose reputable partners and strive for good integration.

Business Use and Results: You acknowledge that no software or online service is 100% perfect, and the use of the Platform is not risk-free. Pegotec specifically does not warrant that using the Platform will result in successful events, higher attendance, time savings, compliance with any laws (that is your responsibility to ensure), or any other business benefit. Any statements by Pegotec or its representatives (on the website or in documentation) about the Platform’s functionality or suitability are intended for informational purposes, not as guarantees.

Beta Features: If any beta or experimental features are made available to you, such features are provided “as is” without any warranty whatsoever and may be unstable or change at any time. Use them at your own risk and discretion.

No Advice or Endorsement: Any guidance or best practices provided by Pegotec (such as blog posts, help center articles, or support communications) are not legal or professional advice. You should seek your own professional advice to ensure compliance with all laws and suitability for your specific situation. Pegotec’s providing of the Platform does not constitute an endorsement or verification of any events organized through it, any content provided by users, or any Invitees. We are merely a service provider.

Implied Warranties: In jurisdictions that do not allow the exclusion of certain warranties, to the extent such exclusions are held unenforceable, any required warranty is limited to the minimum warranty period or scope permitted by law. For example, if your local law gives you a right to a certain quality of service that cannot be waived, this disclaimer applies to the fullest extent allowed, and any remaining mandatory warranty is as limited as allowed.

By using the Platform, you acknowledge that you use it at your own risk. Pegotec makes no guarantees that the Platform will be suitable for your particular needs or free from errors. Any reliance you place on the Platform or any output or data from it is at your own discretion and risk.

Exclusion of Indirect Damages: Pegotec shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, even if Pegotec has been advised of the possibility of such damages.

Specific Excluded Losses: Without limiting the above, Pegotec will not be liable for any damages resulting from:

• Data Issues: The use, disclosure, theft, or loss of your Content or Invitee data. (We strive to protect data, but ultimately you are responsible for backing up important data and using the Platform as intended. See Indemnification in Section 'Indemnification' regarding your responsibility if your data misuse causes issues.)

• Communication Failures: Any failure of emails or notifications to reach their intended recipients, or any unauthorized access to or alteration of your communications or data (for instance, if a hacker or unauthorized person accesses your account).

• Third-Party Conduct: Statements, actions, or omissions of any third party using the Platform, including other users, Invitees, or third-party service providers. For example, if an Invitee fails to show up or provides false information, or if a third-party service like Postmark experiences issues, those are outside our control.

• Platform Decisions: Your ability or inability to use the Platform, any performance issues, or the results of any error or bug in the Platform. If the Platform malfunctions (say, a QR code doesn’t scan, or the site is down during your event invite send-out), we understand it can cause problems, but Pegotec will not be financially liable for consequences like attendee dissatisfaction or other downstream effects.

• Unauthorised Use: Any use of your account by an unauthorized person (e.g., if someone hacks your account or an ex-employee misuses it because you failed to remove their access).

• Event Outcomes: Any issues arising in the actual events that you manage using the Platform. Pegotec is not an event organizer; we do not control venue conditions, physical security, Invitees’ behavior, or any real-world aspect of your events. For example, we are not liable if an unauthorized person gains entry to your event with a copied QR code, or if an invite email not being delivered leads to someone missing the event.

Cap on Liability: **To the extent that any liability is not legally excludable, and to the extent not otherwise limited by any other provision of these Terms, the total cumulative liability of Pegotec to you (or any person claiming through you) for any claim arising out of or relating to these Terms or the use of the Platform shall not exceed the amount actually paid by you to Pegotec for the use of the Platform in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid Pegotec any amount in that period (for example, if you are on a free trial or a free tier), then Pegotec’s total liability for all claims shall not exceed US $100 (one hundred U.S. dollars).

This cap applies to all claims in aggregate, not per incident, and Pegotec shall not be liable for cumulative claims exceeding the stated limits regardless of the number of events or claims.

This limitation is cumulative and not per-incident; it applies to all causes of action and claims in the aggregate. You agree that this cap on liability is a fair allocation of risk and is a fundamental basis of the bargain between you and Pegotec – in the absence of such cap, the fees (if any) charged for the Platform would likely be higher.

Exceptions: The limitations and exclusions of liability in this section shall apply to the fullest extent permitted by applicable law except in cases of Pegotec’s proven gross negligence, willful misconduct, or fraud, or where we have a legal liability for personal injury or death caused by our negligence, or other liabilities that cannot be limited by law. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so some of the exclusions above may not apply to you to the extent prohibited by law. However, in any case, our liability will be limited to the greatest extent permitted by law.

Release: To the extent permitted by law, you hereby release Pegotec and its affiliates from any and all liability or responsibility for any damages (actual or consequential) or losses to you or any third party arising from any cause beyond our direct control, including, but not limited to, acts of God, war, terrorism, civil disturbances, pandemics, labor strikes, unexpected technical failures, or government actions.

No Liability for Free Services: If we offer any free services, trials, or beta features, those are provided strictly “AS IS” and without any liability on Pegotec’s part. In such cases, you agree that Pegotec’s total liability for any issue arising out of a free or trial service will be zero dollars (or the minimum amount permissible by law).

By agreeing to these Terms, you acknowledge that Pegotec’s liability is limited and that you have taken these limitations into account when deciding to use the Platform and in negotiating any financial terms or subscription fees with Pegotec.

You agree to indemnify, defend, and hold harmless Pegotec Pte. Ltd., its affiliates, and their respective directors, officers, employees, agents, and representatives (collectively, the “Pegotec Parties”) from and against any and all claims, demands, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• Your Use of the Platform:Any use or misuse of the Platform by you or your authorized users that violates these Terms or Applicable Law. This includes, for example, claims arising from content you upload (invitee data, messages, etc.), actions you take on the Platform, or outcomes of your event management decisions made using the Platform.

• Breach of Terms:Your breach of any provision of these Terms, including any of your representations, warranties, or obligations. If you violate the Acceptable Use policy (Section 'Use of the Platform'), fail to obtain consent for invitee data or communications (Sections 4 and 5), or otherwise breach these Terms, and that breach causes us or any third party harm, you will cover all resulting damages and costs.

• Violation of Laws or Rights:Your violation of any Applicable Law or regulation in connection with your use of the Platform, or violation of any third-party rights (such as intellectual property, confidentiality, privacy, or publicity rights of others). For instance, if you import an invitee list without permission and someone claims this violates their data privacy, or if you send emails that violate anti-spam laws and a regulator or recipient takes action, or if you upload content (like images or text) that infringe another’s copyright or trademark and we are implicated, you will indemnify Pegotec for any resulting liability.

• Invitee or Third-Party Claims:Any claim by an Invitee or other third party arising from your events or your use of the Platform. Pegotec is not party to the relationship between you and your event Invitees, so if an Invitee, attendee, or any participant in your events raises a dispute or claim (for example, about a canceled event, a data breach, an injury at the event, or any promise you made to them), that is solely between you and that party. If Pegotec is brought into the dispute or faces any liability because of your conduct or event, you will indemnify us. This includes claims related to any messages you send to Invitees, any personal injuries or property damage at your events (even if they used our QR code to get in, the event itself is under your control), and any contractual or consumer issues between you and the Invitees.

• Postmark or Third-Party Service Issues:Any claims or fines resulting from your use of third-party services integrated with the Platform, such as Postmark. For example, if your emails cause Postmark or Pegotec to be blacklisted or incur penalties, or if you violate Postmark’s rules and they seek compensation from Pegotec, you agree to cover those losses.

Indemnification Process: Pegotec will promptly notify you of any third-party claim that we believe is covered by this indemnity (provided that any delay in notification will not waive your indemnification obligations unless it materially prejudices your ability to defend the claim). You agree that Pegotec shall have the right to participate in the defense of any such claim, at your expense, with counsel of our choosing, and to approve any settlement that would impose any obligation or liability on Pegotec. You will not settle any claim without Pegotec’s prior written consent if the settlement imposes any liability or admission on Pegotec. If we opt to control the defense, we will do so at our own expense and you agree to reasonably cooperate with us.

Separate Legal Responsibility: Your indemnification obligations are independent of Pegotec’s limitations of liability (Section 'Limitation of Liability') and any other obligations of the parties under these Terms. They will survive any termination or expiration of your relationship with Pegotec.

In summary, you are responsible for your actions on the Platform and related to your use of it. If those actions (or inactions) cause harm to Pegotec or cause others to claim against Pegotec, you will step in to defend and pay for those issues. This is a critical part of the risk allocation under these Terms.

By using the Platform, you agree that you are solely responsible for ensuring all personal data you input complies with applicable data protection laws. Pegotec processes data on your behalf and assumes no responsibility for any failure by you to obtain necessary consents, provide proper notices, or meet legal requirements regarding the data. You agree to indemnify and hold Pegotec harmless against any penalties, damages, or claims arising from your non-compliance with data protection laws.

You agree to comply with all applicable local, national, and international laws, regulations, and rules in connection with your use of the Platform, including but not limited to data protection, consumer protection, anti-spam, intellectual property, and export control laws.

You also represent that you are not located in a country that is subject to a government embargo or sanctions list (e.g., under OFAC or similar regulatory regimes), and you are not a person who is barred or otherwise legally prohibited from using the Platform under applicable laws.

Pegotec reserves the right to suspend or terminate your account, or restrict access to certain features, if we believe that your use of the Platform violates any applicable law or exposes us to legal liability. You are solely responsible for ensuring that your use of the Platform and handling of data complies with all legal obligations relevant to your jurisdiction.

Term of Agreement: These Terms will remain in effect for as long as you use the Platform or maintain an account with us. If you have entered into a subscription or specific contract with Pegotec, the term of that agreement (e.g., monthly or annual subscription period) also governs your access. However, Pegotec reserves the right to terminate or suspend your access as described below, even if you have a remaining subscription term, in certain circumstances such as breach.

Your Right to Terminate: You may stop using the Platform at any time. If you wish to terminate your account, an Admin can do so by following the account closure procedure provided within the Platform (if available), or by contacting Pegotec support to request account termination. If you are on a paid plan and you terminate before the end of a billing cycle, any refund (if applicable) will be governed by our refund policy or your specific agreement with Pegotec. In the absence of a specific policy, unused fees are generally not refundable unless required by law or agreed as part of a promotional offering.

Pegotec’s Right to Suspend or Terminate: Pegotec may suspend or terminate your access to the Platform or terminate these Terms with respect to you at any time, with or without cause, by providing notice to you (which may be via email or through the Platform interface). In particular (but without limiting our rights), we may suspend or terminate your account in the following circumstances:

• Breach of Terms: If you violate any of the provisions of these Terms or act in a manner that clearly shows you do not intend to, or are unable to, comply with these Terms. For example, if you breach the Acceptable Use policy (Section 'Use of the Platform') by sending spam, or misuse Invitee data in violation of Section 'Invitee Data and Privacy', or fail to pay any due fees, Pegotec can suspend your account immediately upon notice.

• Emergency or Security Issues: If we detect what we believe is unauthorized access to your account or other security risks, or if your use of the Platform is dramatically impacting the performance for other users (for instance, a runaway process flooding the system), we may suspend access to mitigate the issue. We will make reasonable efforts to contact you in such cases so you can help resolve the issue.

• Legal Requirement: If we are required to suspend or terminate your service by law (for example, due to a court order or if providing you the Service becomes unlawful in your jurisdiction), we will do so. Similarly, if any governmental authority or competent regulatory body instructs us to terminate provision of the Service to you (such as due to sanctions or legal compliance issues), we may do so immediately.

• Inactivity: If you have a free account that has been inactive for an extended period (e.g., 12 months of non-use), Pegotec reserves the right to terminate the account (and delete associated data) after giving notice to the email on file. This is to free up resources. We will give you a chance to reactivate or retrieve data before deletion in such cases.

• Our Discontinuation: If Pegotec decides to discontinue the Platform or cease operations as a business, we may terminate all accounts by providing as much notice as reasonably practicable. We will strive to give you time to export your data in this scenario.

Effect of Termination: Upon termination of these Terms or your account for any reason:

• Immediate Cessation: Your rights to access and use the Platform will cease immediately. You must stop using the Platform, and you must not attempt to access it without authorization.

• Reversals: We may revoke any licenses granted to you, and we may optionally provide a final opportunity to retrieve data as described below.

• Data Access and Export: Prior to termination (or during any notice period provided), we strongly encourage you to export or download any data you need from the Platform. Pegotec may, at its sole discretion, permit you a limited time (for example, 15-30 days after termination) to retrieve any remaining data, either via the Platform (if access is allowed in a read-only mode) or by providing you with an export upon request. However, we are not obligated to maintain your data after the effective termination date, except as outlined under Data Retention below or required by law. If your account is terminated due to your breach or misconduct, we reserve the right to immediately remove or disable access to your data to protect our interests or those of other users.

• Pegotec’s Remedies: Termination shall not limit Pegotec’s rights to pursue any remedies available at law or equity, including injunctive relief, if your use of the Platform prior to termination was in violation of these Terms.

Data Retention and Deletion: Pegotec’s policy regarding user data after termination is as follows:

• For active subscriptions or accounts, we retain your data for as long as your account is active, unless we have an independent legal obligation to delete it sooner or you delete it yourself.

• Upon termination (by you or us), Pegotec may retain your data in backups or archives for a commercially reasonable period of time (for example, backups might be retained for several weeks), after which it will be securely deleted or anonymized. Any retained data remains subject to the confidentiality obligations of these Terms and Pegotec’s Privacy Policy.

• We may retain certain transactional records or logs necessary for our business operations, accounting, or legal compliance (for example, records of payments, support tickets, or system logs that may contain snippets of data) even after your main account data is deleted, but such retention will adhere to applicable data protection laws.

• If you require Pegotec to delete Invitee Personal Data sooner (for instance, if requested by a data subject under GDPR right to erasure), you should explicitly request deletion of such data before or at the time of termination. Pegotec will comply with such requests to the extent feasible (bearing in mind that some data might reside in backups for a period).

• If your account is terminated due to breach or illegal conduct, Pegotec may be required to preserve your data (for example, to hand it over to law enforcement or to use in litigation). In such cases, deletion will occur when it is permissible to do so.

Surviving Provisions: The termination of your account or these Terms will not affect provisions of these Terms that by their nature are intended to survive termination. This includes (but is not limited to) Sections Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Termination – as to post-termination obligations, Governing Law, Dispute Resolution, and Contact and Notices, as well as any payment obligations accrued prior to termination and any other clauses that state they survive or which are necessary for interpretation of the agreement after termination.

After termination, Pegotec has no further obligation to provide the Service to you, and you will not be entitled to any refunds of fees paid (unless otherwise explicitly stated in a refund policy or required by law). Termination is without prejudice to any rights or liabilities that accrued prior to the date of termination.

Pegotec reserves the right to modify or update these Terms at any time. However, to respect our Users and maintain transparency, we will adhere to the following procedure when making changes:

• Notice of Changes: If we make material changes to these Terms, we will provide you with advance notice of such changes. Notification may be given by any reasonable means, such as by posting the updated Terms on our website or Platform and updating the “Last Updated” date at the top, and/or by sending an email to the address associated with your account, or by an in-app notification. We will endeavor to provide at least 30 days’ notice before any significant changes become effective, unless a shorter period is required to comply with legal requirements or to address urgent situations (in which case we will still notify you as promptly as possible).

• Reviewing Updates: It is your responsibility to review any updated Terms when we notify you. The notice will summarize the changes in a high-level manner, but we encourage you to read the full updated Terms. If you continue to use the Platform after the effective date of the updated Terms, that constitutes your acceptance of the changes.

• Objection to Changes: If you do not agree with the revised Terms, you must stop using the Platform and may terminate your account as described in Section 'Termination and Suspension' prior to the effective date of the new Terms. In certain cases, for paid subscribers, if a change materially adversely affects you and you do not agree, and you notify us before the changes take effect, we may allow you to terminate your subscription and possibly receive a prorated refund of any prepaid fees forthe unused remainder (if applicable) – this will depend on the specific circumstances and whether the change was required by law or not. We aim to be fair in such situations.

• Non-Material Changes: Not all changes will be material. We may update these Terms for minor technical or legal compliance reasons (like clarifying language or updating company information) with or without specific notice, beyond simply posting the new Terms. We encourage you to periodically check the Terms page for any updates. The “Last Updated” date will always reflect the latest revision.

• Continued Use:Continued use of the Platform following the effective date of any changes to these Terms indicates your consent to the new Terms. If you stop using the Platform because you object to the Terms changes, the prior Terms (subject to termination) will govern your last usage and any disputes arising from it, but you will no longer have the right to use the Platform.

Changes to Services or Policies: Alongside Terms changes, Pegotec might update its Privacy Policy, Acceptable Use Policy, pricing, or other policies from time to time. We will similarly give notice of material changes to policies that affect how we provide the Service. Changes to pricing or plans will typically take effect at the start of your next billing cycle unless otherwise agreed.

Contractual Amendments: If you have a separate written agreement with Pegotec (e.g., a Master Service Agreement or an enterprise contract), amendments to that agreement will generally require mutual written consent, except to the extent that agreement permits Pegotec to update these online Terms or policies. In the absence of a separate signed agreement, these Terms (as updated from time to time) constitute the entire agreement between you and Pegotec regarding the Platform.

Remember that it is important to keep your contact information (especially email) up to date in your account settings, so that you can receive notices about changes to the Terms.

Governing Law: This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Platform or these Terms shall be governed by and construed in accordance with the laws of Singapore. The governing law is applied without regard to its conflict of laws principles or the United Nations Convention on Contracts for the International Sale of Goods (CISG), which is expressly excluded.

We have selected Singapore law because Pegotec Pte. Ltd. is a Singapore-registered company. Using Singapore law provides consistency and predictability in interpreting these Terms. If you are using the Platform from outside Singapore, you are still agreeing that Singapore law will apply to the extent enforceable in your jurisdiction. Note that local mandatory consumer protection laws or data protection laws in your country may still apply for certain aspects (this section does not override any protections you have that cannot be waived by agreement).

International Use: Pegotec makes no representation that the Platform is appropriate or available for use in all locations. If you access or use the Platform from jurisdictions other than Singapore, you do so at your own risk and are responsible for compliance with local law. However, the Terms themselves (and any contractual dispute) remain governed by Singapore law.

In summary, any interpretation of this contract or any issues arising between you and Pegotec will be resolved under Singaporean legal principles, ensuring a uniform legal framework regardless of where the service is used.

Pegotec shall not be liable for any failure or delay in the performance of its obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions or restrictions, internet or telecommunications outages, civil disturbances, labor strikes, or other unforeseen and unavoidable events.

In such cases, Pegotec will make reasonable efforts to mitigate the impact and resume performance as soon as possible, but you acknowledge that temporary interruptions in service may occur and do not constitute a breach of contract.

Pegotec is committed to maintaining a positive relationship with its Users. In the event of a dispute or claim related to the Platform or these Terms, the following process applies:

1. Informal Resolution First

Before taking formal legal action, you and Pegotec agree to first attempt to resolve the issue informally and in good faith. You may contact Pegotec using the details in Section 'Contact and Support'. Most issues can be resolved through our support channels without the need for legal escalation.

2. Mandatory Arbitration

If the dispute is not resolved informally within 30 days, it shall be settled by final and binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its Arbitration Rules. The arbitration will take place in Singapore and be conducted in English before a single arbitrator. You and Pegotec waive the right to a court trial (including jury trial) for disputes covered by this section.

The arbitrator shall have the authority to grant all remedies available in a court of law, including injunctive relief. Arbitration costs will be shared equally unless the arbitrator determines otherwise. Each party shall bear its own legal costs unless awarded by the arbitrator.

3. Injunctive or Equitable Relief

Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or prevent immediate harm.

4. Jurisdiction and Venue (for Non-Arbitrable Matters)

If arbitration is not enforceable for a particular dispute, or the matter falls outside its scope (e.g. small claims or regulatory requirements), then both parties agree that such disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore. You waive any objection to such venue based on inconvenience or otherwise.

5. Time Limits and Waivers

To encourage timely resolution, any claim or cause of action must be filed within one (1) year from when it arose. Additionally, all proceedings shall be conducted on an individual basis. You waive participation in any class action, class arbitration, or other representative proceeding.

6. Consumer Exception

If you are a consumer under local law, mandatory arbitration or exclusive jurisdiction provisions may not apply to the extent prohibited. In such cases, local consumer protections prevail only where mandatory. Pegotec still encourages you to pursue informal resolution first.

By using the Platform, you agree to follow this dispute resolution process and waive rights to file or participate in group actions. Arbitration shall be the exclusive means for dispute resolution unless otherwise stated above.

Contacting Pegotec: If you have any questions, concerns, or need assistance regarding these Terms or the Platform, you can contact Pegotec using the following information:

• Company Name: Pegotec Pte. Ltd.

• Support / Inquiry Email: info@pegotec.net

• Mailing Address: 160 Robinson Road, #14-04 SBF Centre, Singapore 068914

• Website: pegotec.net

Our support team will make its best effort to respond to inquiries in a timely manner, typically within 1-2 business days. Support is generally provided via email. For enterprise or paid accounts, additional support channels or SLAs may be available as per your agreement or subscription plan.

Notices: Any legal notices or communications required or permitted under these Terms should be in writing and given:

• by Pegotec to you: via the email associated with your account (or via the Platform’s notification system), or by letter mailed to the address we have on file for you (if any), or through publication on our Platform if applicable.

• by you to Pegotec: via email to info@pegotec.net (with a subject line clearly stating it is a legal notice under the Terms), AND by physical mail to the Singapore address above, unless we specify an alternative address for legal notices.

Notices will be deemed received:

• (a) By email: When the email is sent, provided no bounce or error is received.
• (b) By post: Upon delivery by courier, or 5 business days after mailing by registered airmail.
• (c) By platform notice: At the time of next login, or 24 hours after posting, whichever is sooner.

Language: Communications with Pegotec shall be in English, which is the controlling language of these Terms. If we provide a translation of these Terms or any communication, it is for convenience only, and the English version will govern in the event of any discrepancy.

Customer Support Hours: Our normal business hours for support are Monday–Friday, 9:00am–6:00pm SGT (Singapore Time). We observe Singapore public holidays. During off hours or holidays, responses may be delayed.

Feedback and Reports: If you encounter any bugs, errors, or security issues on the Platform, please report them to us at the contact info above. Security-related issues can be marked “Attn: Security Team” for prompt handling. We appreciate feedback and strive to improve the Platform with user input.

Complaints: If you have a complaint regarding the Platform or Pegotec’s services, you may contact us as above with the details of your complaint. We will review and respond as appropriate. If you are not satisfied with our response, you may seek to resolve it via the dispute resolution mechanisms described in Section 'Dispute Resolution and Jurisdiction'.

Corporate Information: Pegotec Pte. Ltd. is a company incorporated in Singapore. Our registered office is the address listed above. You can verify our company existence via Singapore’s corporate registry if needed.

By using the Platform or contacting us, you consent to receiving communications from us electronically (via email or Platform), and you agree that such communications, notices, and disclosures satisfy any legal requirement that such communications be in writing.

Acceptance: You acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. By clicking “I Agree” (or a similar button) or by using the Platform, you indicate your acceptance of this agreement. These Terms constitute the entire agreement between Pegotec and you regarding the subject matter herein and supersede any prior agreements or understandings (whether written or oral) relating to the Platform.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force. Pegotec’s failure to enforce any right or provision of these Terms is not a waiver of such right or provision.

Thank you for using Pegotec’s Event Invitation Management Platform. We are committed to providing a secure and useful service for your event management needs. If you have any questions or need further clarifications on these Terms, please reach out to us at info@pegotec.net.